Cancellation, Replacement & Refund Policy
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
Cancellation Policy :
In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order and refund the amount by deducting some fee for the transaction penalty we face within 7 days. We will not be able to cancel orders that have already been processed and shipped out by us.
Replacement & Refund Policy :
If you receive an item in damaged condition or somehow if the item you received was not the item you ordered, then please do contact us as soon as you receive the item in question. We promise that we will offer you the best possible solution.
It is advised not to return the item without informing us. It is very vital that you do not send back the item until you have verified with us. In such a situation, no credit or replacement shall be given.
If we are unable to deliver the original ordered item due to unavoidable reasons, then according to our terms we will request you to select an alternate item and express ship the same to you with no extra shipping cost. Well, if no alternate selection is desired by a customer, then the company will refund you in full with no deduction whatsoever.
Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
Refunds would not be accepted for custom made / stitched clothing.
Any complaint with regards to the damage or stains or any other should be reported to us within 24 hrs of the receiving of the products. We may ask for digital picture of the same in order to review the same.
In case of product exchange, we will issue send the exchanged product once we received the product you sent back at our office. But then customer has to bear the shipping charges.
www.sindhoipatola.com accepts Visa, MasterCard, Mastro, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits. If the payment was made (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment.
7-10 working days from the refund initiation date
Return Guidelines :
Always report your problems associated with the item, order, packaging etc right on time. You must be as specific as possible at the time of filing your complain.
Always try to return your item using registered airmail or courier service to provide proof of delivery. If something happens in the transit and if the item is not delivered to us, it is impossible to help you. So make sure to rely upon reliable courier agency.
Please return the item within 7 working days of confirmation. Try to keep that item in original packing and condition.
We will examine the garments, returned by you and we will try to figure out what went wrong and take immediate steps to prevent such problems from re-occurring.
As we believe in safe delivery, likewise sending back the item to us carefully is your responsibility as well. For any further shipping related queries mail us at firstname.lastname@example.org